Privacy Policy

Effective Date: 2nd Dec 2025 Last Updated: 2nd Dec 2025

Welcome to Anokey Global Marketplace (www.anokey.com). We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our mobile application.

By using Anokey, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide our services, process your wallet transactions, and facilitate the buying/selling process.

A. Personal Information You Provide:

• Registration: Name, Email Address, Phone Number, and Password.

• Shipping: Physical Billing and Delivery Address.

• Seller Data: If you register as a seller, we collect business identification (CNIC, NTN, Trade License) and banking details for payouts.

• Payment Information: Credit/Debit card details (processed securely via third-party gateways) or Bank Account details for Wallet withdrawals.

B. Information Automatically Collected:

• Device Data: IP Address, Browser Type, Operating System, and Device ID.

• Usage Data: Pages viewed, time spent on the site, and items added to the cart or wishlist.

2. How We Use Your Information

We use your data to make your experience "Anokey" (Unique) and efficient:

• Order Processing: Sharing your shipping address with the specific Vendor so they can deliver your product.

• Wallet System: Managing your wallet balance, processing refunds, and handling seller withdrawals.

• Auctions: Notifying you if you have won a bid or if you have been outbid.

• Communication: Sending order confirmations, OTPs for security, and support responses.

• Marketing: Sending newsletters about Flash Sales and new arrivals (only if you opted in).

3. Sharing Your Information

We do not sell your personal data to advertisers. However, we share data with essential partners:

• Sellers/Vendors: We share your Name, Address, and Phone Number with the Seller only for the purpose of fulfilling your order. Sellers are prohibited from using this data for other purposes.

• Service Providers: Logistics companies (to deliver goods), Payment Gateways (to process payments), and Cloud Hosting services.

• Legal Compliance: We may disclose information if required by law or to protect the rights and safety of Anokey and its users.

4. Cookies and Tracking Technologies

We use Cookies to enhance your experience.

• Essential Cookies: Required for the site to function (e.g., keeping you logged in).

• Analytics Cookies: Help us understand how 7 Million+ users navigate our site so we can improve it.

• Advertising Cookies: Used to show you relevant ads on platforms like Google and Facebook based on your browsing history.

• Control: You can disable cookies through your browser settings, but some features (like the Cart) may not work properly.

5. Data Security

We implement industry-standard security measures (SSL Encryption) to protect your personal information.

• Wallet Security: Your wallet balance is secured on our internal servers.

• Password: You are responsible for keeping your password confidential.

• Disclaimer: While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. International Data Transfers

Anokey operates globally (Pakistan, UAE, USA, India). Your information may be transferred to and maintained on servers located outside of your state or country. By using our service, you consent to this transfer.

7. Your Rights (Account Deletion)

You have control over your data:

• Access & Update: You can edit your profile data via your Dashboard.

• Account Deletion: You may request to delete your account via the settings panel.

  • Warning: Deleting your account will permanently erase your purchase history. If you have a remaining Wallet Balance, it must be withdrawn before deletion, or it will be forfeited.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., if a Seller links to their external social media). We are not responsible for the privacy practices of these external sites.

9. Children’s Privacy

Anokey does not knowingly collect data from children under the age of 13. If you are a parent and believe your child has provided us with data, please contact us to have it removed.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

11. Contact Us

If you have questions about this Privacy Policy, please contact our Data Privacy Officer:

• Email: mail@anokey.com